FAQ's

 

At Neliadress, we want to ensure you have a seamless shopping experience. Below are some common questions and answers to help you.

Orders & Payments

1. What payment methods do you accept?
We accept major credit cards and PayPal for secure and convenient transactions.

2. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are shipped. Please contact us immediately for assistance.

Shipping & Delivery

3. What is your shipping policy?
We ship exclusively within the UK. Orders are processed within 1-2 business days and delivered within 5-8 business days.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Returns & Refunds

5. What is your return and refund policy?
We accept returns within 30 days of delivery. Items must be unworn, in their original condition, and include all tags. Refunds are processed after inspection.

Customer Support

6. How do I contact customer support?
You can reach our customer support team via email at support@neliadress.shop or by phone at +447872492411.

If you have any other questions, feel free to reach out to us. Thank you for shopping with Neliadress!